WARRANTY

Contenido

ABOUT WARRANTY

IMPORTANT: Write down your RALI bike model and serial number to keep a record. Keep the sales receipt or proof of purchase along with this manual for your reference. This record will also serve you in the event of a police investigation or insurance claim.

 

FRAME WARRANTY

The application of the Warranty and the subsequent replacement of the aluminum or steel RALI frame will only be applicable under the following conditions:

  • The frame has a factory defect.
  • It has been purchased from a store or location authorized by RALI.
  • The claim is made within 2 calendar years from the time of purchase.
  • The incident for which the warranty is to be executed occurred within the national territory.
  • Only the purchaser may make the warranty claim.

 

WARRANTY OF COMPONENTS

The application of the warranty and/or subsequent replacement of accessories will only be applicable under the following conditions:

  • Factory defect in terms of operation and aesthetics.
  • No replacement of parts has been made in unauthorized workshops.
  • It has been purchased from a store or location authorized by RALI.
  • The claim is made within 6 calendar months from the time of purchase.
  • The incident for which the warranty is to be executed occurred within the national territory.
  • The warranty applicant is the initial and original purchaser of the bicycle.

 

WARRANTY EXCEPTIONS

Normal wear parts include handles, tires, rims, cables, pads, seat covering, bearings, chain, sprocket, among others and have a limited warranty of 60 days after the purchase of the bicycle. Claims against missing parts must be made within the first 15 days from the date of purchase.

RALI's warranty does not cover the normal wear and tear of elements, nor the oxidation of parts, poorly assembled parts or cross-threaded bolts due to misuse. All other parts of the bicycle are guaranteed against factory defects for a period of 60 days from the date of purchase, subject to the terms and conditions of this warranty.

In the event that any part has defects during this warranty period, this part will be replaced or repaired. To proceed with the warranty claim, it is necessary for all parts to be returned for inspection at the customer's cost to send the new replacement or repair and this must be accompanied by a copy of your invoice and personal identification. EXCLUSIONS

 

SPECIFIC DETAILS FOR WHICH WARRANTY DOES NOT APPLY

  • Damage to the frame due to oxidation, paint problems, scratches or dents.
  • The warranty does not cover oxidation and damage caused by high-level sports activities performed on the shock absorber or any other part.
  • Inadequate assembly or maintenance, such as cross-threaded bolts, blown changes due to mishandling, split or twisted selectors, as well as the installation of parts or accessories that were not originally designed or compatible with the bicycle as sold. Damage caused by improper storage and incorrect adjustment during transportation automatically voids the warranty.
  • If the RALI product is used in a sports competition, the user assumes the risk of any personal injury, damage or failure of bicycles, frames, forks, bearings, wheel sets, etc.
  • Any modification made to the frame and paint automatically voids the warranty
  • Installing non-compatible parts and accessories.

 

SPECIAL CONDITIONS

  • The frame or accessories will be replaced when the conditions for warranty application are met and according to inventory availability. Likewise, RALI reserves the right to change the item for a similar one if there is no availability at that time.
  • Once the warranty is approved, the customer must send the part to one of RALI's official workshops.
  • If the warranty is to be processed directly by the point of sale that distributes the RALI bicycle, the same procedure must be followed.
  • The cost of shipping the part must be borne by the customer.
  • Once the part is received, RALI will thoroughly examine its condition as soon as possible and respond as to whether the warranty applies or not, as quickly as possible according to procedures.
  • To activate the frame warranty, the frame serial number of the bicycle must have been registered, along with the invoice and ownership card, by sending an email within 30 days of the incident to: servicioalcliente@disrali.com

 

REQUIREMENTS AND PROCESS TO ACTIVATE WARRANTY

As a first step, and as explained in the special conditions, an email must be sent to servicioalcliente@disrali.com within a period not exceeding 60 days from the time of purchase, attaching the following documentation:

 

FIRST STEP

  • Readable photocopy of the original purchase invoice of the product.
  • Point of sale of the product purchase.
  • Readable photocopy of the original purchase invoice of the product.
  • Registration or ownership card and serial number of the frame.
  • Photocopy of the citizenship ID card or passport of the purchaser.
  • Photograph or video of the part with a failure in your bicycle.
  • Contact information such as: address (indicating neighborhood and city), contact phone and email.
  • Description of the breakdown or failure.

SECOND STEP

  • RALI's response with instructions will be provided via email or phone call if the bicycle qualifies for a warranty claim.
  • Take the bicycle to an authorized dealer or workshop.
  • The review time for your bicycle will be reserved, and a response will be provided as soon as possible.
  • If a replacement part needs to be imported, the delivery time will be reserved as they are subject to availability and international stock.

 

USER MANUAL

All original RALI brand parts on this bicycle are compatible with its frame.

Certain accessories or components from other brands may not be compatible with your bicycle or frame.

Please consult your dealer before installing any product not specified by the factory on your bicycle.

Unconscious use in handling any part of the transmission can result in damage to the bicycle, which will not be covered by the warranty.

Improper use of these components can cause you to lose control of the bicycle and have some type of accident, which could cause serious injury to the cyclist.

It is very important for the bicycle to be assembled by a trained mechanic at one of RALI's official workshops, consulting with customer service.

Warning: If the bicycle has not been assembled by a specialist mechanic from one of the authorized workshops, the warranty will be void. All maintenance work must also be carried out by an authorized workshop mechanic.

The warranty will be void if the bicycle is used improperly, without following the maintenance, use, and safety requirements and warnings, which may result in an accident or injury.

 

SAFETY

 

HELMET

It is important to wear a bicycle helmet whenever you ride your bike. Make sure the helmet is the right size, comfortable, lightweight, well-ventilated, and fits properly on the back of your head and by fastening the straps on the front leaving no more than two finger-widths of space between the closure and your chin.

 

TRAFFIC RULES

It is important to know the basic traffic rules when riding a bike. Always obey traffic laws, yield to pedestrians, stop at all red lights and stop signs, ride in the same direction as traffic, obey speed limits, etc.

Use appropriate hand signals to indicate when you are turning or stopping.

Look ahead. Avoid jumps, gaps, wet roads, oil, drains, and other obstacles in the road.

Walk your bike when crossing train tracks after checking to make sure it is safe. Do not carry passengers on your bike, it is illegal and unsafe.

It is necessary to carry lights or reflectors on the bike or clothing. Always be visible to other pedestrians or vehicles.

 

USAGE RECOMMENDATIONS

Brakes

The first thing to check before heading out are the brakes. Check that they are properly adjusted and that there is no rubbing that causes the wheels to brake.

Check the proper functioning of the brakes and verify their wear.

The next point to check is the tension of the brake levers and that they are securely attached to the handlebars.

Make sure that the brake cables are in good condition.

 

RIMS AND TIRES

Before riding a bike, make sure it has the appropriate pressure for riding.

Make sure the tire tread patterns are in good condition and not worn out.

The rims should be straight and not wobble or have any defects.

The spokes should be correctly tensioned, and there should be none that are twisted or broken.

Check that the wheels are correctly placed in the fork and frame, as well as the axle closure being adjusted to prevent the wheel from coming loose.

 

HANDLEBAR AND STEM

The handlebar must be correctly adjusted and tightened in the correct position with respect to the fork. Make sure the handlebar is not obstructed by any gear or brake cables and that the movement is appropriate.

 

CHAIN

The chain should always be lubricated, clean, and run smoothly.

 

SADDLE, SEAT POST, STEM

The saddle must be firmly attached to the seat post and this must be correctly assembled, respecting the limit announced by the manufacturer.

 

CRANKSET AND PEDALS

The crankset must be firmly adjusted and not loose or bent.

The pedals must be firmly attached to the crankset.

 

FRAME AND FORK

It is necessary to check that there are no cracks in the frame, especially around the welds, and that neither the frame nor the fork are bent or broken.

 

GEARS

You must become familiar with the correct operation of the gear levers, both to increase and reduce the gear ratio.

In general, the smaller the chainring and the larger the sprocket, the smoother the pedaling. In a low or smooth gear, the wheels travel less distance per revolution of the chainring. This type of combination is useful for efficient starting or uphill climbing.

Conversely, the larger the chainring and the smaller the sprocket we use, the further the wheels will travel per revolution of the chainring. A combination of this type is called a high or hard gear and is reserved for when you are going at high speeds.

You should avoid combining a big chainring with a big sprocket and a small chainring with a small sprocket, as these combinations cause the chain to work at an extreme angle, which is inefficient and sharpens the wear on the teeth, as well as possibly causing rubbing between the chain and the front derailleur.

 

MAINTENANCE

To clean your bike, you can rinse it with a damp cloth or rag. You can also spray mild cleaner on the bike and rinse it with a clean cloth. Do not spray your bike with a strong cleaner or hose, as this can damage some of the bearings on your bike. Your local bike shop should have some cleaning implements to help keep your bike looking like new.

Always store your bike indoors and do not leave it exposed to rain or other harmful weather conditions.

If you live near a beach, you will notice that the salt in the air is very corrosive to some parts of your bike. You will need to take special care to clean and rinse the bike frequently to avoid damage.

If the paint on the frame is chipping, you can use nail polish of a similar color to touch it up and prevent rust. Most variety stores have a good selection of touch-up paints. A proper maintenance routine will keep your bike running smoothly and help the components last longer. The more you use your bike, the more maintenance it will require. The following is a guide to how often certain routine maintenance should be performed:

 

LUBRICATION

Use lubricants indicated for this purpose only.

EVERY MONTH

Lubricate the brake pivots and levers with chain lubricant.

EVERY 2 MONTHS

Lubricate the following: The crankset The headset The wheel bearings The internal brake cable The seat post The pedal threads

EVERY 6 MONTHS

Grease the following elements with synthetic grease:

- The seat post (where it connects with the saddle)

- The pedal threads and bearings

- The bottom bracket threads in the frame

- The bottom bracket bearings (non-sealed)

- The wheel bearings (non-sealed)

- The headset bearings (non-sealed)

 

TIRES

The size of the tire and the pressure index will be marked on the sidewall of each tire. You should check this pressure before using the bike.

Warning: Overinflation of the tire can cause the tire to burst, which can cause injury to the cyclist or people around and irreparable damage to the tire and rim.

The best way to inflate a bicycle tire is with a standing bicycle pump that has a pressure gauge.

 

STORAGE

Sunlight and moisture can damage the handles and tires of a bicycle, as well as fade the color of the paint or rust it. It is recommended to store your bicycle in a dry and covered area where it is not exposed to weather conditions or the sun.

 

GENERAL WARNING

Like any sport, cycling involves a risk of injury and damage. When you decide to ride a bike, you assume the responsibility for that risk, so it is necessary to know and put into practice the rules for safe and responsible driving, as well as the proper use and maintenance of your bike, to reduce the risk of injury.

 

BIKE PARTS

  1. FRAME
  2. HANDLEBAR
  3. RIM
  4. TIRE
  5. SPOKES
  6. QUICK CLOSURE
  7. CRANK ARM
  8. CHAINRING
  9. CHAIN
  10. PEDAL
  11. FREEWHEEL/CASSETTE
  12. REAR DERAILLEUR
  13. FRONT DERAILLEUR
  14. SEAT POST
  15. SADDLE
  16. SEAT POST CLAMP
  17. DISC BRAKE
  18. V-BRAKE
  19. SUSPENSION
  20. SUSPENSION LOCKOUT
  21. SHIFTERS
  22. BRAKE LEVERS
  23. STEM
  24. STEERER TUBE
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